Privacy Policy

Customize Keepsakes website is owned by Customize Keepsakes, operated from Quebec, Canada, which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by Customize Keepsakes, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Customize Keepsakes website. We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

When you visit the Customize Keepsakes, we automatically collect some personal data like your address, email address, phone number, purchase history, user preferences and certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

We may process your personal data to fulfill orders, send order-related communications, provide customer support, improve our website, and offer targeted marketing, to identify potential cases of abuse and establish statistical information regarding website usage.
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website.
This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system. You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website.

Third party data and links to other websites

Our website may contain links to other websites and third parties like payment processors or email services and affiliate programs that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
We may share your personal information with third-party service providers to process payments, send newsletters, or provide customer support. These third parties have their own privacy policies that govern how they handle your data.

Cookie Policy

We use cookies to enhance your experience on our site and to analyze site usage. By using our website, you consent to our use of cookies in accordance with this Privacy Policy.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
We use industry-standard encryption protocols and secure payment gateways to protect your personal and financial information during transactions.
Any disputes or claims related to privacy will be governed by US law.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically.

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.
Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.
Please note that our policies may be subject to change at any time without prior notice. We recommend that customers review our FAQ, Privacy Policy and Terms & Conditions regularly to stay informed of any updates.