Terms and Conditions

Introduction

Customize Keepsakes is a company registered and operating in Quebec, Canada. All transactions conducted through this website are subject to Canadian law.
These Terms & Conditions govern your use of the Customize Keepsakes website and services. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

Products and Services

All products are subject to availability. In the event of an item being out of stock or unavailable, we will notify you and provide an estimated delivery date or offer a similar product as an alternative.
Order Acceptance
Your order is not considered accepted until we send you an order confirmation email. We reserve the right to cancel or refuse any order at any time due to reasons such as product availability, fraud detection, or other circumstances.

Pricing and Payment

Pricing Accuracy
It’s essential to note that prices are subject to change, and you should clarify any disclaimers regarding pricing errors, especially for promotions or product changes.
We make every effort to ensure that product prices and descriptions are accurate. However, in the event of a pricing error or technical issues, we reserve the right to correct the price and inform you of any changes before processing your order.
Payment Methods
We accept payments via PayPal and Visa. All payments are processed securely using industry-standard encryption to protect your financial information.

Order Processing and Shipping

Order Processing Time
Orders are typically processed within 2 - 7 business days. Please note that delivery times may vary depending on the product and shipping method selected. For more information please see our FAQs.
Shipping Terms
We currently only ship to addresses within the United States. For more information about shipping terms and fees see our FAQs.
Order Tracking
Once your order has shipped, you will receive a tracking number to monitor the status of your shipment.

Returns, Exchanges, and Refunds

Return/Refund Policy
As our products are custom-made, we do not accept returns or exchanges unless the item is damaged or defective.

Defective/Damaged Products
If you receive a defective or damaged product, please contact us within 24 hours with a description of the issue and a photo of the product. For further information about our refund policy see our FAQs.

Intellectual Property

Copyright and Trademarks
All content on the Customize Keepsakes website, including but not limited to text, images, logos, and product designs, are the intellectual property of Customize Keepsakes or its licensors and are protected by copyright and trademark laws.

User Responsibilities

Prohibited Uses
You agree not to use the website for any unlawful purposes, including but not limited to, infringing on intellectual property rights, engaging in fraudulent activities, or distributing harmful content.

Limitation of Liability

Limitation of Liability Clause
Customize Keepsakes will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the maximum extent permitted by law.

Limitation of Liability for U.S. Customers
By using this Website and placing an order, U.S.-based customers acknowledge and agree that any legal proceedings will take place exclusively in Canada, under Canadian law.

Disclaimer of Warranties
We make no representations or warranties regarding the accuracy, completeness, or reliability of the content on our website, and we disclaim all warranties, express or implied, to the fullest extent permitted by law.

Privacy Policy Reference

Reference to Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Changes to Terms & Conditions

Right to Modify Terms
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and the 'Effective Date' will be updated accordingly. We encourage you to review this page periodically.

Governing Law and Dispute Resolution

Governing Law
These Terms and Conditions, as well as any transactions or disputes arising from them, shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution
In the event of a dispute, claim, or controversy arising out of or relating to these Terms and Conditions, or your use of the Website or Services, the parties agree to first attempt to resolve the matter amicably through direct negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts located in Quebec, Canada. Both parties waive any right to contest the jurisdiction of such courts.

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.
Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.
Please note that our policies may be subject to change at any time without prior notice. We recommend that customers review our FAQ, Privacy Policy and Terms & Conditions regularly to stay informed of any updates.